Remote support
Has a Werk technician asked you to install WerkDesk? Start here.
WerkDesk is Werk’s remote access app, based on RustDesk. It lets a technician see your screen and fix the problem without coming on site.
Only install or open WerkDesk when a Werk technician asks you to.
Download
Choose the version for your computer.
- Windows .exe · opens and runs straight away, no installation
- Windows installer .msi · for installation by your IT team
- macOS .dmg · Intel (x64) build
The macOS version is the Intel (x64) build. On a Mac with an Apple processor (M1 or later) you may need to install Rosetta, which macOS offers automatically the first time you open it.
How it works
In three steps.
01
Download
Choose the version for your computer above and download the file.
02
Open
Open the downloaded file. On Windows, if a security warning appears, confirm that you want to run WerkDesk.
03
Read us the ID
Call (+351) 211 570 970 and read the technician the ID shown in WerkDesk.
Security
You stay in control.
- Werk never asks for remote access unless you contacted us first. If someone asks for access on Werk’s behalf and you didn’t ask for help, hang up and call us.
- You see everything the technician does on your screen while the session is open.
- You can end the session at any time by closing WerkDesk.
Need on-site support or a repair? See Support and repair.
Need help now?
Call or send us an email, Monday to Friday, 9:00 to 18:00.